Thoughts on Slow Restaurant Service. . . warning a complaining station

Last night we went to a place that I knew was a little on the expensive side, but wanted to try as a special treat. We were told that the wait was 30 minutes so after about 40 minutes I went in to inquire about our status on the sheet. First the lady laughed at my mom's last name and then after I pointed out our name on the waiting list she said she did not know, but it was probably about 10-15 more minutes. We had eight in our party and they said that the people in front of us were staying a long time at their table. :( What I discovered was that they were short-staffed, the cooks were slow and short-staffed and the people there at the restaurant were fairly incompetent. :( That was why the people were staying a long time at their table; they had not received their food yet!!! We ended up having to sit at two tables of four. Me with the kids (which I really did not mind because they are easily entertained and fun to chat with). And the other four at a table across the restaurant. So after awhile of sitting there I asked who would be our waiter. The person replied that they would have to inquire. Finally, a person came to take our order. By that time we knew what we would wanted to order. We ordered an appetizer to split as a main course, a cheese pizza and crab legs (one of the more expensive on the menu). We ordered drinks as well (3 in kid cups and 1 adult) and the guy brought out my kids adult glasses of which my son spilled all over the floor and chair.

My mom and her crew ate their food and dessert and we still had not received ours. There were people all around me calling the manager and I just felt bad about calling him when obviously our waiter was doing all he could and it was not his fault. . .but it sort of was. I talked with the waiter and said I was dissatisfied and would like a discount or something because this was just silly. I was lamenting as well that I could have made that food at home-including finding the recipes on the internet, going to the store to get the ingredients for cheaper and faster!!!! Anyway, so I paid the bill because the guy never brought out the manager and my aunt came up and she said "that is ridiculous" and went and had a word with the manager. He gave me about a 10% discount and said good-bye. The interesting things is we waited a really long time for the manager to come back. . . .agh!!!

Anyway, I guess my dilemma is that I wondered if I should have complained. Our motto at home is "you get what you get and you don't throw a fit." should I have tattled??!! What do you think?

3 comments:

michael & katherine said...

ooo . . . good question! (btw, i like your family motto.) unfortunately, when you're paying for something, you should get the service/quality you're expecting to pay for.

i worked in the food-service industry for a bit (okay, not quite a year, but it was long enough for me!). i was a good server, if i do say so myself, and people who want to complain will complain no matter how good the service is. so, i really believe that when the service is bad, you need to let someone know -- not for the sake of complaining, but so that something can be done.

maybe the manager couldn't have done anything that night, but perhaps could have been more prepared the next night . . .

anyway, my two cents worth . . .

John Mark said...

I agree with Katherine. You should have refused to pay more than half. AND you should post the name and location of that restaurant. Even better - if it's a national chain - call or write a letter saying how unsatisfied you are. You paid for a service you received in an unsatisfactory fashion. For whatever the reason, they need to know they failed their customers.

By the way - I ate at Pollo Campero today. Kind of like a gigantic Chick-Fil-A down here. Service was great! :-)

Nickie said...

I agree with both previous comments. How are you?! I have not been online much lately.